FREQUENTLY ASKED
The questions we are asked most
Arranging and the process
How long does it take?
About ten minutes. You can stop at any point and carry on later.
Do I have to come in anywhere?
No. Everything is done online. If you prefer, you can go through it by phone with an adviser and receive a link to sign.
Are medical tests required?
No. This is not an insurance product; there is no health check and no age limit.
What if I die outside my region?
The plan covers transport within Greece. For a death abroad, the process is covered from entry into the country.
Who notifies you?
The trusted person you name. We record their details and send them instructions.
Money
Can I pay in instalments?
Get in touch and we will look at what is possible in your case.
Will the price change over the years?
The price stated in the contract is not adjusted unilaterally. The exact terms are set out in the contract you sign.
Are there hidden charges?
No. What is included and what is not is stated in the contract before you sign.
Where does my money go?
90% is set aside for carrying out the service and 10% is the arranging fee. The Security page explains in full what is in force today and what is not yet in place.
Changes and cancellations
Can I change my mind?
You have a right of withdrawal within 14 days of signing, under EU law on distance contracts.
Can I change my wishes later?
Yes, at any time and at no cost. The same goes for the trusted person.
What if I cancel after the 14 days?
The terms and the refund scale are set out in full in the contract. Read them before you sign.
What if the company stops operating?
See the Security page. We write plainly there what is secured and what is still under way.
Did not find what you were looking for?
Ask us directly. We answer the questions that do not have a nice answer too.